Dear UPS,
For the record, 500 characters, as provided in your online form, is not enough to describe the quality of your work tonight.
I was supposed to receive a package of great value and urgency today. I tracked the package all day as it was said to be out for delivery. After sitting at home on Friday night waiting with the TV muted, phone in hand, door cracked and listening for the slightest knock, I get a notification at 10:40 that there was a failed attempt to deliver the package at 9:21. This is not true and your delivery driver is lying. Your tracking system is lying to me. Lying to me is the single most offensive thing a business can do. So I called the 1800 number to speak to an agent. I was informed that your distribution center is closed this Saturday and I won’t be able to get my package until Monday. I find it odd that your driver will work until 9:30 on a Friday night and you can’t so much open your distribution center on a day when WORKING PEOPLE DON’T HAVE TO WORK.
As a photographer who had plans to use the lens that was in this delivery, my weekend is now a bust. As a result, I will do everything in my power to keep anybody I know from using UPS. I for one, will only use it when I have to, such as this when a vendor chooses it for me. You have genuinely made me angry and a lifelong FedEx customer.
